Privacy Policy

mployAIsolutions ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI consulting services, software platforms, and related services (collectively, the "Services").

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

By using the Services, you consent to the collection and use of information in accordance with this Privacy Policy.

2.1 Information You Provide

We collect information that you voluntarily provide when using the Services, including:

• Account Information: Name, email address, company name, job title, and contact details
• Service Inputs: Data, queries, prompts, and content you submit to our AI-assisted features
• Communications: Information in emails, support requests, or other correspondence
• Payment Information: Billing details processed through secure third-party payment processors

2.2 Information Collected Automatically

When you access the Services, we automatically collect:

• Usage Data: Pages accessed, features used, session duration, and interaction patterns
• Technical Information: IP address, browser type, device identifiers, operating system
• Cookies and Similar Technologies: Session cookies, preference cookies, and analytics cookies
• Performance Metrics: System performance, error logs, and service diagnostics

We use collected information for the following purposes:

3.1 Service Delivery

• Operate, maintain, and improve the Services
• Process AI-assisted requests and generate outputs
• Authenticate users and manage accounts
• Provide customer support and respond to inquiries

3.2 System Improvement

• Analyze usage patterns to enhance functionality
• Improve AI model performance and accuracy
• Develop new features and capabilities
• Conduct internal research and analytics

3.3 Security and Compliance

• Detect and prevent fraud, abuse, and security threats
• Monitor system integrity and performance
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service

3.4 Communications

• Send service updates, technical notices, and security alerts
• Provide product announcements and feature releases
• Respond to support requests and feedback

4.1 Enterprise Customer Data

For enterprise customers with written agreements, customer input data is not used to train shared or public AI models. Enterprise data is processed solely to deliver contracted services.

4.2 Aggregated Analytics

We may use aggregated, anonymized, and de-identified data for system improvement, analytics, and research. This data cannot reasonably be used to identify individuals or organizations.

4.3 Third-Party AI Services

Some Services incorporate third-party AI platforms. When using these integrations, data may be processed by third-party providers governed by their respective privacy policies.

We do not sell personal information. We may share information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist with hosting, analytics, payment processing, and support. These providers are contractually obligated to protect your information.

5.2 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid government requests or court orders
• Protect the rights, property, or safety of mployAIsolutions, users, or the public
• Detect, prevent, or investigate security incidents or fraud

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to confidentiality obligations.

5.4 With Your Consent

We may share information with your explicit consent or at your direction.

We implement industry-standard security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

• Encryption in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure development and deployment practices
• Employee training on data protection

While we take reasonable steps to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information for as long as necessary to:

• Provide the Services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain system security and integrity

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Subject to applicable law, you have the following rights:

• Access: Request confirmation of what personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Objection: Object to certain processing activities
• Portability: Request a copy of your data in a structured, commonly used format

To exercise these rights or for privacy-related inquiries, please contact us using the information provided in Section 13.

We use cookies and similar technologies to:

• Maintain sessions and authenticate users
• Remember preferences and settings
• Analyze usage patterns and improve services
• Monitor system performance and security

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Services.

mployAIsolutions is based in Canada. If you access the Services from outside Canada, your information may be transferred to, stored, and processed in Canada and other jurisdictions where our service providers operate.

We ensure that appropriate safeguards are in place when transferring personal information across borders, in accordance with PIPEDA and applicable privacy laws.

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that we have collected information from a minor without proper authorization, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Updated policies will be posted on this page with the revised "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

Material changes may be communicated through email or prominent notices within the Services.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to resolve privacy concerns in a timely and transparent manner.

This Privacy Policy is governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.

If you have concerns about how we handle personal information, you may file a complaint with the Office of the Privacy Commissioner of Canada.